ABOUT THE TECHNOLOGY
What is blockchain and how does it work?
A blockchain is a distributed database shared among network nodes. It enables decentralized, secure verification without reliance on a central third party.
What is the ELLYHA digital certificate?
Each ELL YHA product comes with a unique digital certificate, a secure digital record that verifies authenticity and ownership, containing product details, serial numbers, and supply chain information.
What’s the purpose of my ELLYHA digital certificate?
The digital certificate grants proof of authenticity and access to exclusive content, events, and more. You can also transfer it if you resell the piece.
What does “NFC” stand for, and how does it work?
Near Field Communication (NFC) enables wireless connections between embedded tags and smartphones, creating a secure digital link to your product’s certificate.
Which smartphones work with NFC?
iOS: iPhone 7 or newer versions
Android: Most recent Android smartphones support NFC.
Where can I find my NFC tag?
The NFC tag is embedded under the inner label of your ELLYHA garment. It’s lightweight and unobtrusive but essential for connecting to the digital certificate.
What information is stored on the NFC tags?
The tags contain an encrypted URL and a unique ID, with no personal data stored. They can’t be removed without damage and are safe to wash up to 60°C.
Can I be located through the NFC tag in my ELLYHA product?
No, the NFC tag does not allow for tracking or location data.
ABOUT THE APP
How do I claim my ELLYHA digital certificate and register ownership?
Using the Zatap app, downloaded from the App Store or Google Play, you can claim and manage your digital certificate.
How can I transfer my ELLYHA digital certificate?
In the Zatap app, select your ELL YHA product, choose “transfer product,” and follow the instructions.
What happens with my data if I delete my account?
If you delete your account, your user account and all associated data will be deleted from Zatap’s database. The blockchain wallet will persist, but all connections between the wallet and your user account will be deleted. The products in your portfolio will be deleted from Zatap’s database.
SUPPORT
What should I do if the NFC tag is broken?
If your NFC tag is damaged, contact our support team at customercare@ellyha.com.
I did not receive a verification email. What should I do?
Please check your spam folder. If the email is not there, reach out to customer support at customercare@ellyha.com.
How do I access my CollectID portfolio on a new smartphone?
Install the Zatap app on the new phone and use your 12-word recovery phrase to restore access.
I forgot my 12-word recovery phrase. What should I do?
Please contact our customer support at customercare@ellyha.com