Returns and refunds

1.1 You can return any item purchased on ELLYHA within 7 days of the delivery date, according to the above return policy (the “Return and Refund Policy”). Please follow the below instructions:  
 
– Make sure that the product(s) are in the same condition as you received them.

– Send an e-mail to customercare@ellyha.com with “RETURN” as e-mail object. We will provide you instructions on how to proceed.
 
1.2 You shall return the products within 7 (seven) working days from the date you receive your product.
 
1.3 You shall return the products by packaging the relevant it/them securely. You shall return the product(s) in the same condition in which you received them and they shall be returned in their original packaging; moreover, the products shall not have been washed or damaged and the relevant identification tag and/or NFC tag shall still be attached to the products. Please note that ELLYHA will review the returned products via quality control. If the products will be sent back in perfect conditions, new and with all tags and labels attached, as will as with the NFC tag in perfect condition, ELLYHA will approve the return and reimburse the price originally paid. If the recipient of the product(s) indicated in the order form is different from the individual who made the payment for such product(s), the amount paid for returned items shall be refunded to the individual who made the payment.
 
1.3 On the contrary, if any of the labelling, tags and/or NFC tag(s) are missing, do not comply with these general terms and conditions of sale or ELLYHA has any reason to believe that the products have been altered or are imitation of the products or were not purchased directly through this Website, ELLYHA will not accept the return and will return the products back to you.
 
1.4 Should ELLYHA accept the return, we shall refund the price of the product(s). ELLYHA will refund to the card/payment method you originally used to pay for the products once the return will reach our warehouse.
 
1.5 We are unable to accept returns for purchases bought in franchising shops, outlets, retail stores, department stores, duty free shops or any other website.